24/7 support service

24/7 support service

In a 24/7 active production environment, each process and every part of the installation has to function constantly. Recurring maintenance standstills and unexpected interruptions have a very adverse effect on your profitability. That is precisely why Agidens gives so much attention to the operational reliability of your installation. That is why we provide technical support 24 hours per day, 7 days per week, 365 days per year.

By telephone, VPN connection or on-site.

The 24/7 service of Agidens guarantees constant support, also outside office hours. Companies that sign an SLA can contact our service number in the event of unexpected problems to their installation. They will speak with one of our service engineers who will then provide assistance in one of the following ways, depending on the seriousness of the problem:
  • Telephone assistance
  • Remote support if a VPN dialup connection is available
  • On-site intervention
Every call is logged and reported. With this information you can avoid similar problems in the future and train your personnel to deal with the technical problems themselves.

Service Level Agreement

In order to provide our customers with a clear framework regarding our maintenance services, we offer a Service Level Agreement that accurately describes the support we provide and the terms and conditions. The contract has a term of one or more years and can be modified according to the requirements of the company.

Why Agidens for 24/7 support services?

  • You can sign an SLA contract with Agidens whereby we provide you with service support for your automation systems and reduce any unexpected costs/stoppages.
  • You can concentrate on your core tasks whilst a professional contractor focuses on maintenance and repairs. This provides more efficiency and lower costs.
  • We are able to provide you with 24/7 support for your production plant, also remotely.

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